Community Moderation

1. Be kind

Always be kind, even when enforcing rules.

Address issues with empathy and understanding. Compassion can (and should) coexist with firmness. Clearly explain why moderation actions were taken and, when relevant, link back to the code of conduct.

2. Build relationships

Community trust is built slowly over time. There isn’t a shortcut.

Give the community more than you take. Aim to spend roughly 90% of your interactions adding value (answering questions, unblocking people) and only 10% asking for things (reading blog posts, trying products).

When community members do wonderful things, celebrate them. Highlight their work, thank them publicly, and offer swag when it makes sense.

3. Don’t speedrun conversations

Resist the temptation to over-moderate. Some tension is natural and can lead to useful, honest discussion.

If a discussion turns into dogpiling, step in. Consider closing it and offering clear next steps or follow-up channels based on the feedback.

4. Blocking is the nuclear option

Prefer muting before blocking when possible. It minimizes escalation from upset members and keeps the environment calmer. Blocking should be a last resort.

If a conversation turns into harassment or violates the code of conduct, act quickly. Your job is to protect the community.

5. Take personal conversations private

Always respect community members’ anonymity.

When personal or sensitive details are involved, move the conversation to DM or email. Public shaming is almost never necessary and usually harms trust.